Try these first
- Reload the page. Your work is saved as you go, so nothing is lost.
- If an AI tool stopped, check your credit balance and try again. A failed request doesn’t use credits.
- If an upload is refused, check that the file is an image and try a smaller one.
- If publishing fails, check that your App Store Connect key is still active and has the App Manager role.
- Use an up-to-date desktop browser. The Studio is built for a computer screen rather than a phone.
Still stuck? Tell us
Send us a request from the help center. It helps a lot if you include:
- what you were trying to do, and what happened instead;
- the exact wording of any error message;
- which project and screen it happened on;
- roughly when it happened.